Refund & Cancellation Policy

Last updated: July 22, 2026

This policy explains how cancellations and refunds work for subscription plans and the prepaid account balance on the AlbumFlow platform, operated by DesigningSolution. All payments are processed through Razorpay.

1. Prepaid account balance

The account balance is a prepaid, closed-loop credit that can only be used to pay for PDF-generation charges on your own DesigningSolution account. It is not a wallet or stored-value instrument, cannot be transferred to any other person or account, cannot be redeemed for cash, and cannot be used to pay any third party.

• Amounts added to your account balance are non-refundable once the top-up is successfully credited.
• The balance has no cash value, cannot be withdrawn, and can only be used to pay for PDF generation charges on the platform.
• Unused balance remains available in your account for future use as long as your account is active.

2. Subscription plans

• Subscription fees are charged in advance for the billing cycle and are non-refundable, including for partially used cycles.
• You may cancel auto-renewal at any time from your dashboard; access to the plan continues until the end of the current billing cycle, after which it will not renew.
• Downgrading or switching plans takes effect from the next billing cycle; fees already paid for the current cycle are not refunded.

3. Failed or duplicate payments

If money is debited from your account but an account balance top-up or subscription payment is not reflected in your dashboard within 24 hours, or if you are charged more than once for the same transaction due to a technical error, please contact us with the payment reference. We will verify the transaction with Razorpay and, where confirmed, initiate a refund to the original payment method within 5–7 business days.

4. Trial plan

New vendors are onboarded onto a free trial plan; no payment is collected during the trial, so no refund applies to it.

5. How to request a refund

Email designingsolution2@gmail.com with your registered email, the payment/order reference, and a description of the issue. We aim to respond within 2 business days.